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FAQ

Below are our most commonly asked questions
Delivery
What are the delivery charges? Plus
  • UK: £5.50
  • EU (Europe): £10.95
  • Outside EU: £22.95
Are there any exceptions to the standard delivery charges? Plus

Yes, some particularly large, heavy, or valuable products may incur a higher delivery charge, which will be published on the product page. This higher rate will apply to the entire order and will also be added at the checkout stage.
How long does delivery take? Plus

Orders are typically processed within 48 hours. Depending on your delivery address, your order is expected to arrive within 2 weeks. Certain made-to-order items may take longer, and this information will be provided in the product details.
How will I know when my order has been dispatched? Plus

You will receive an email notification once your goods have been dispatched.
What if my delivery address is outside the UK? Plus

If your delivery address is outside the UK, you may be subject to import duties and taxes. Customs policies vary by country, so it's recommended to contact your local customs office for more information.
Returns & Charges
What happens if you don't have sufficient stock to fulfill my order? Plus

If we have insufficient stock to fulfill your order, we will notify you as soon as possible. Any payment made will be refunded within 30 days of your order.
Will I be charged VAT? Plus

Yes, the price you pay online includes VAT where applicable.
Cancellations
What if I change my mind about my order? Plus

You can cancel your order up to the point when it is dispatched. However, if the order has already been packed and arrangements made for delivery, cancellation may not always be possible.
Frequently asked question Plus

Brief and clear answer